Terms and Conditions of Sale
These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.
We are based in the UK and our Terms of Purchase are governed by UK legislation. We cannot offer international shipping however our digital documents can be accessed and downloaded worldwide.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.
Purchase Terms for Non-Customised Products and Digital Downloads
We are proud of all of our levels of subscription, including our courses and the results which our clients achieve from them. If you buy a subscription, you are purchasing digital content that includes digital PDF files which you will receive via your account automatically once your payment has been processed and you have set up your account on the site. You can then download and save to your device. As you receive this file instantly you will not be entitled to receive a refund so do check that you are accessing the correct course to meet your needs. Your other statutory rights to a refund remain in place in the usual way.
Please be advised that we reserve all rights to our intellectual property for all our courses. This means that whilst you are free to use the courses digitally or print out a copy you are not permitted to copy, distribute, adapt, edit or share any courses with third parties.
Should you have any problems with downloading your files or be unable to access the courses or the downloads please email us, placing ‘Tech Query’ in the subject field and send your email to firstname.lastname@example.org
The prices are as quoted on the website for each course. Prices do include VAT.
We may change our prices at any time, but changes will not affect any order in respect of which we have already sent you an order confirmation.
It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced. If a course’s correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the course at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing. We are under no obligation to provide any product or service to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
Warranty and Liability
We warrant to you that any product or service purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.
We do not exclude or limit in any way our liability:
- For death or personal injury caused by our negligence;
- Under section 2(3) of the Consumer Protection Act 1987;
- For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;
- For fraud or fraudulent misrepresentation; or
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Should you consider that you have grounds to obtain a refund which are not set out above you should email email@example.com to set out your refund request.
All refunds are provided in accordance with your statutory rights.
Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.